Frequently Asked Questions

Getting started is easy:

1. Sign up for an account on our homepage
2. Choose your plan (Monthly, Quarterly, Semi-Annual, or Annual)
3. Download the AhoyVPN client for Windows (other platforms coming soon)
4. Install and launch the application
5. Log in with your account credentials
6. Click "Connect" to secure your connection

Your first 7 days are free with our trial. No credit card required for the trial period.

Currently, we offer a native client for Windows (x86). We're actively developing clients for:

• macOS (coming Q2 2026)
• Linux (coming Q3 2026)
• iOS (coming Q2 2026)
• Android (coming Q2 2026)
• Router configurations (coming Q4 2026)

In the meantime, you can use manual OpenVPN or WireGuard configuration on any platform that supports these protocols.

We accept both traditional and cryptocurrency payments:

• Credit/Debit Cards: Visa, Mastercard, American Express, Discover
• Cryptocurrency: Bitcoin (BTC), Ethereum (ETH), Tether (USDT), Litecoin (LTC), Monero (XMR)
• Other: PayPal (coming soon), Apple Pay (coming soon)

All payments are processed securely through our payment partners. We never store your full payment details.

Yes, you have full control over your subscription:

• Cancel: You can cancel anytime from your dashboard. Your service will continue until the end of your billing period.
• Pause: We now offer subscription pausing! From your dashboard, you can pause your subscription for 1-3 months. During this time, you won't be billed, but your account settings and preferences are preserved.
• Change plans: Upgrade or downgrade your plan anytime. Changes take effect at the start of your next billing cycle.

All subscription management is available in your dashboard under "Plan Management".

Yes! We offer a 30‑day money‑back guarantee on all paid plans. If you're not satisfied with AhoyVPN for any reason, simply contact our support team within 30 days of your initial purchase for a full refund.

Note: Refunds are not available for cryptocurrency payments due to the irreversible nature of blockchain transactions.

Several factors can affect VPN speed:

• Server distance: Connect to a server closer to your physical location for better speeds
• Your internet connection: A VPN can't increase your base internet speed
• Protocol: Try switching between OpenVPN (UDP/TCP) and WireGuard in settings
• Local network: Restart your router and device

For optimal performance, we recommend using WireGuard protocol and connecting to servers with low load (shown in our client app).

Router setup protects all devices on your network automatically. Here's how:

1. Log into your router's admin panel (usually 192.168.1.1 or 192.168.0.1)
2. Navigate to VPN settings
3. Download OpenVPN configuration files from your AhoyVPN dashboard
4. Upload the .ovpn file and enter your AhoyVPN credentials
5. Save and connect

We provide detailed setup guides for popular router brands (ASUS, Netgear, TP‑Link, OpenWRT) in your dashboard. Router support is currently manual configuration only; native router client coming Q4 2026.

No. We operate a strict no‑logs policy. We do not track, monitor, or store:

• Your browsing history
• Connection timestamps
• Session durations
• IP addresses (original or assigned)
• Data content or DNS queries

We only collect minimal account information (email, payment status) necessary to provide the service. Our no‑logs policy has been verified by independent security audits. Read our full Privacy Policy for details.

VPNs are legal in most countries when used for legitimate purposes such as privacy protection, security, and accessing geo‑restricted content for personal use.

However, some countries restrict or ban VPN usage entirely. These include:

• China (heavily restricted)
• Russia (requires registration)
• Iran
• North Korea
• Belarus
• Turkmenistan
• Oman
• Iraq
• Turkey (restricted)

It's your responsibility to understand and comply with local laws. AhoyVPN does not condone illegal activities. We recommend checking your country's regulations before using any VPN service.

To reset your password:

1. Go to the Dashboard login page
2. Click "Forgot password?"
3. Enter the email address associated with your account
4. Check your email for a password reset link (check spam folder)
5. Click the link and create a new password

Note: Password‑reset emails are sent from an @ahoyvpn.net address. Check your spam folder if you don't see the email in your inbox.

If you don't receive the reset email within 5 minutes, please contact ahoyvpn@ahoyvpn.com for assistance.

AhoyVPN uses two distinct email domains for different types of communication:

• Customer‑service emails (support, general inquiries, affiliate questions) come from ahoyvpn@ahoyvpn.com.
• Transactional emails (password resets, billing notifications, account updates) are sent from @ahoyvpn.net addresses.

This separation helps ensure important account‑related messages are delivered reliably and reduces the chance of transactional emails being marked as spam.

If you ever receive an email claiming to be from AhoyVPN that seems suspicious, forward it to ahoyvpn@ahoyvpn.com for verification.

Yes! All AhoyVPN plans include 5 simultaneous connections. This means you can be connected on up to 5 devices at the same time with a single account.

Supported devices count toward your connection limit:

• Desktop computers (Windows, macOS, Linux)
• Mobile devices (iOS, Android)
• Tablets
• Router connections (counts as 1 connection regardless of devices behind it)

If you need more simultaneous connections, consider our upcoming "Family" plan (6‑10 devices) or "Business" plan (unlimited devices).