1. Overview
AhoyVPN is committed to protecting your privacy. This Privacy Policy explains what information we collect, how we use it, and your rights regarding your data. Our fundamental principle: we collect only what is necessary to create and maintain your account.
2. Information We Collect
We collect minimal information necessary to provide our Service:
- Account Information: Email address, encrypted password, subscription plan, and account‑creation date.
- Payment Information: Processed by third‑party payment providers (Stripe for fiat, Plisio for cryptocurrency). We do not store credit card numbers or crypto wallet addresses. Payment processors have their own privacy policies available on their websites.
- Technical Data (Non‑Identifying): Aggregate bandwidth usage, connection timestamps (for troubleshooting), device type, and app version. This data is anonymized and cannot be linked to your individual activity.
- No Traffic Logs: We do not log your browsing history, traffic content, DNS queries, or IP addresses assigned to you. The VPN software knows you only by an anonymous token created at registration.
3. How We Use Information
We use the information we collect to:
- Create and maintain your account
- Process payments and prevent fraud
- Provide customer support
- Send important service notifications (e.g., subscription renewal, security alerts)
- Improve service performance and reliability (using aggregated, anonymized data)
- Comply with legal obligations
4. Data Sharing and Disclosure
We do not sell, rent, or trade your personal information. We may share data only in these limited circumstances:
- Payment Processors: To complete transactions (Stripe, Plisio)
- Legal Requirements: When required by law, subpoena, or to protect our legal rights
- Service Providers: With infrastructure partners who assist in operating the Service (under strict confidentiality agreements)
- Business Transfers: In connection with a merger, sale, or acquisition of AhoyVPN
5. Data Security
We implement industry‑standard security measures including encryption of data in transit and at rest, secure protocols (WireGuard, OpenVPN), and regular security audits. Account passwords are hashed using bcrypt. However, no method of transmission over the Internet is 100% secure, and we cannot guarantee absolute security.
6. Your Rights
Depending on your jurisdiction, you may have the right to:
- Access the personal information we hold about you
- Request correction or deletion of your data
- Opt out of marketing communications
- Request a copy of your data in a portable format
- Object to processing of your data
To exercise these rights, contact us at ahoyvpn@ahoyvpn.com. We will respond within 30 days.
7. Data Retention
We retain account information for as long as your account is active. If you cancel your subscription, we will delete your personal data within 90 days, except where required to retain it for legal, tax, or fraud‑prevention purposes. Aggregated, anonymized data may be retained indefinitely for analytical purposes.
8. Changes to This Policy
We may update this Privacy Policy from time to time. We will notify you of material changes via email (to the address on file) or through the Service dashboard. Your continued use of the Service after changes constitutes acceptance of the updated policy.
9. Contact Us
If you have questions about this Privacy Policy, please contact us at ahoyvpn@ahoyvpn.com.
Last updated: February 15, 2026